Refund & Returns Policy for Kraken-up Krafts

Last Updated: Aug. 6, 2023

Your satisfaction is important to us at Kraken-up Krafts in Lago Vista, TX. Please read our Refund & Returns Policy carefully to understand how we handle refunds and returns.

1. Returns:

  • You may return unused and undamaged products within 30 days of purchase.
  • Items must be in their original packaging with all accessories and proof of purchase.
  • Custom-made or sale items are not eligible for return.

2. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-14 business days.

3. Exchanges:

  • If you receive a defective or damaged item, please contact us within 7 days of receiving the product to initiate an exchange.

4. Shipping:

  • You will be responsible for paying your own shipping costs for returning items.
  • Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

5. Contact Us:

For questions or concerns regarding your return or refund, please contact us at:

Please note that this policy may vary for different products or services provided by Kraken-up Krafts. Always check the specific product page or contact us directly for the most accurate and up-to-date information.

By making a purchase through our website, you agree to comply with this Refund & Returns Policy.